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Sales Support

Information related to Sales topics, the distribution network, documents, our Online-Shop, the configurator and so on...

General topics

  • How to configure and order maxon X drives: CTO - Configure to order
  • How to find the data sheet of a maxon product by its 6-digit part number?
  • I need personal support. Where do I get that realtime?
  • Can I obtain CAD (STEP) files for a particular product?
  • How can I get a quote?
  • Availability of data sheets of CTO motor combinations (e.g. DCX, ECX)?
See all 10 articles

Payment

  • I would like to pay in the online-shop with my credit card. Unfortunately it does not work. Why?
  • Which payment methods are there in the online-shop?
  • Which extra charges do I need to pay in the online-shop?
  • We are from a university and are working on a project. Does maxon support universities?
  • I am an American customer and do not have to pay sales tax. How can I submit the custom exemption certificate?

Delivery

  • Where do I see the availability of the products?
  • I am waiting for a delivery from maxon. Where can I find more information about the status of my order?

Data Security

  • I would like to learn more on how my personal data is processed at maxon.
  • I would like to delete my maxon account.

Returns

  • It seems that the product is defective. How can I return it?
  • Warranty
  • I ordered the wrong product in the online-shop. Can I return it?
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  • Legal Information
  • Terms and conditions
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