maxon BIKEDRIVE: General technical FAQs

Is maxon a bicycle manufacturer?

maxon does not produce bicycles, but instead is a system supplier for e-bike drives for the bicycle sector. Here you find the actual bike brands which use the maxon BIKEDRIVE AIR system.

maxon is a system supplier. What does this mean?

As a system supplier, maxon provides bicycle manufacturers with an e-bike solution from a single source. The system consists of the following components: drive unit (brushless electric motor and gearhead), battery, control unit, charger connector, and charger, SW

Can I retrofit a bicycle with the BIKEDRIVE AIR?

No, this is not possible, because the frame requires a specific interface for the motor unit.

Can I tune the BIKEDRIVE AIR system?

No - any manipulation of the BIKEDRIVE AIR is prohibited. If the system is manipulated nevertheless, the person who makes the changes carries full responsibility and the warranty becomes void.

Up to what speed does the drive system provide support?

In Europe, the maxon BIKEDRIVE AIR e-bike system provides support up to a speed of 25 km/h, in accordance with the statutory requirements (for pedelecs). In the USA, for example, a version of the BIKEDRIVE AIR that provides support up to 20 mph is sold.

Can I repair the BIKEDRIVE AIR system myself?

No, all repairs should be carried out by the specialist dealer.

What are the care instructions for the BIKEDRIVE AIR system?

The BIKEDRIVE AIR system requires no maintenance, apart from charging the battery. Pressure washers should not be used for cleaning bicycles, because there is risk of the high pressure damaging the components.

What has to be considered during transport?

The e-bike system should be switched off during transport. There are no specific recommendations for transport in a car. For transport in an aircraft, the respective airline has to be contacted regarding the stipulations for transporting hazardous materials.

What range can I achieve with the BIKEDRIVE AIR system?

The range depends on many factors: temperature, rider weight, incline, level of support, ground surface, tire pressure, etc. Therefore it is not possible to simply define a formula for the range and provide an absolute figure. The best way to get to know the range is to test the bicycle for a day to see whether it meets the expectations.

Does the system provide pushing aid?

No, the system does not offer pushing aid. maxon assumes that the system will at times also be used without any support at all. And so achieving full mechanical decoupling is key for a natural cycling feeling.

Is there an app?

Yes, the maxon Service app is available for specialist dealers, and the maxon Connect app for riders.

Where can I order spare parts?

Please contact your dealer directly. He will order your spare parts from the bike manufacturer.

Do you want to get in contact with the BIKEDRIVE team directly?

-> maxon's BIKEDRIVE & e-mobility contact form