The former so-called "Support Desk" was replaced on Monday, 15th October 2018 by this "Support Center". All still open support issues of the fromer "Support Desk" at that time had been merged into support tickets of this "Support Center". User registrations and closed support issues of the former "Support Desk" had not(!) been transferred.
We are sorry to say that there is no access possible to the former "Support Desk" or any support issues possible anymore. Direct links as part of mails generated by the former "Support Desk" will also not work anymore dut to the change of the support system and data base.
- How to refer to issues of the former "Support Desk" (in use until 15th October 2018)?
If you want to refer to a support issue of the former "Support Desk", please open a new ticket (-> "Submit a request") and mention the number of the "former" support issue referred by this new ticket. The issue number can be found in the corresponding e-mails processed by the "Support Desk" at any change of the issue's status in the past.
The maxon support team still has access to all former support issues and can transfer relevant information and files into your new ticket if required.
Please also note the following articles dealing with the Support Center: