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Sandra Portmann (mmag / Global Sales Support)

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Latest activity by Sandra Portmann (mmag / Global Sales Support)
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    Sandra Portmann (mmag / Global Sales Support) created an article,

    Where do I see the availability of the products?

    In our online-shop you can find the availability of all our catalog products. Configured products can be shipped ex factory within 11 days. The availability shown is that of the warehouse at headqu...

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    Sandra Portmann (mmag / Global Sales Support) created an article,

    I would like to learn more on how my personal data is processed at maxon.

    You can find information on our data privacy policy on our website.For further questions about the processing of your personal data or if you would like to exercise your rights set out under the ap...

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    Sandra Portmann (mmag / Global Sales Support) created an article,

    I would like to delete my maxon account.

    You can make changes to your maxon account but you can't delete it. Please send us an e-mail and we will delete your account. E-Mail address to contact: webmaster@maxongroup.com

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    Sandra Portmann (mmag / Global Sales Support) created an article,

    It seems that the product is defective. How can I return it?

    The respective subsidiary or sales partner will be happy to help you. Please check the contact information of the local contact.

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    Sandra Portmann (mmag / Global Sales Support) created an article,

    I ordered the wrong product in the online-shop. Can I return it?

    If you are a consumer with residence in Switzerland, Liechtenstein or a member state of the EU, you can return standard products within fourteen days without giving a reason. Further special condit...

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    Sandra Portmann (mmag / Global Sales Support) created an article,

    I am waiting for a delivery from maxon. Where can I find more information about the status of my order?

    You can find the delivery date on the order confirmation. If this date is already overdue, please contact the "Contact Admin" shown on your order confirmation. If you ordered online and have receiv...

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    Sandra Portmann (mmag / Global Sales Support) created an article,

    I am an American customer and do not have to pay sales tax. How can I submit the custom exemption certificate?

    Please send the certificate directly to maxon precision motors in America. Orders from the online-shop are not delivered duty paid.

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    Sandra Portmann (mmag / Global Sales Support) created an article,

    We are from a university and are working on a project. Does maxon support universities?

    maxon supports technical colleges and universities. We would love to participate in how your application is being developed. Apply today with your project on our young engineers platform.

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    Sandra Portmann (mmag / Global Sales Support) created an article,

    Which extra charges do I need to pay in the online-shop?

    Next to the price, you will also need to pay shipping costs in the online-shop. Depending on the country you are ordering from,  duties and taxes will also be charged. All extra costs are shown in ...

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    Sandra Portmann (mmag / Global Sales Support) created an article,

    Which payment methods are there in the online-shop?

    The payment methods vary depending on the country you are ordering from. You can always pay against payment in advance. Otherwise maxon accepts the common credit cards. We also offer the online pay...