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Jürgen Wagenbach (mmag / Global Technical Support)

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Latest activity by Jürgen Wagenbach (mmag / Global Technical Support)
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    Jürgen Wagenbach (mmag / Global Technical Support) created an article,

    EPOS4: SSI configuration of maxon's EMT multi-turn encoder

    Topic: What EPOS4 SSI configuration is required for maxon's EMT multi-turn encoder?   Solution: 1.) EMT's SSI protocol specification maxon's EMT multi-turn encoder uses the following SSI protocol...

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    Jürgen Wagenbach (mmag / Global Technical Support) created an article,

    EPOS4 / IDX EtherCAT: Which object holds the error codes?

    Topic: I have an EPOS4 or IDX EtherCAT product type in use which reports an error state by its LED. How can I check the concrete error state resp. the device error code(s)? Solution: Object "Err...

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    Jürgen Wagenbach (mmag / Global Technical Support) created an article,

    EPOS2 <-> EPOS4 <-> CiA402: Compatibility?

    Topic: Is the EPOS2 and EPOS4 fully compatible? Can the EPOS4 be used as an replacement for an EPOS2 (or even EPOS) of an existing system design? What does fulfilling the CiA402 standard mean in p...

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    Jürgen Wagenbach (mmag / Global Technical Support) created an article,

    What is the meaning of STO?

    Topic: What does the term or abbreviation "STO" mean in practice? What exactly is STO on motor controllers? What exactly happens on the controller when STO (Safe Torque Off) is initialized?Is the...

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    Jürgen Wagenbach (mmag / Global Technical Support) created an article,

    maxon BIKEDRIVE: FAQs about the HMI and Display

      Does maxon offer a display? No, maxon does not offer its own displays. However, maxon’s control unit can communicate with many devices, for example from Sigma, Garmin, and other providers, via BL...

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    Jürgen Wagenbach (mmag / Global Technical Support) created an article,

    maxon BIKEDRIVE: FAQs about the Battery

      Can I use a different battery? No, only the maxon BX250I battery is compatible.   Can I use a different charger? No, the original charger from maxon has to be used.   How do I care for the batter...

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    Jürgen Wagenbach (mmag / Global Technical Support) created an article,

    maxon BIKEDRIVE: FAQs about the Drive Unit (Motor and Gear)

      What torque does the maxon BIKEDRIVE AIR e-bike system provide? The system delivers a peak torque of around 30 Nm.   How many levels of support are there? There are three levels of support. The m...

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    Jürgen Wagenbach (mmag / Global Technical Support) created an article,

    maxon BIKEDRIVE: General technical FAQs

      Can I retrofit a bicycle with the BIKEDRIVE AIR? No, this is not possible, because the frame requires a specific interface for the motor unit.   Can I tune the BIKEDRIVE AIR system? No - any mani...

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    Jürgen Wagenbach (mmag / Global Technical Support) created an article,

    maxon BIKEDRIVE: How can I get in contact with the maxon experts for e-Mobility solutions?

    Question: How can I get in contact with the maxon experts for e-Mobility solutions?   Answer: Please use the following linked web form to get in contact with maxon's experts for e-Mobility solution...

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    Jürgen Wagenbach (mmag / Global Technical Support) created an article,

    Which bicycle manufacturers offer the BIKEDRIVE AIR and where can I find the list of dealers?

    Question: Which bicycle manufacturers offer the BIKEDRIVE AIR and where can I find the list of dealers? Answer: The list of bicycle dealers will be published in the fall of 2021.   Additional infor...